We never had to do that to get great performance from RDC. Oh, someone mentioned disabling UDP for RDC. I'm going to do some testing this weekend on my machine to see if GP will disconnect over Ethernet over a period of a day. We are now seeing very few GP disconnects at other times. We changed that to 12 and that issue went away. So every day around 3-5pm, users GP would disconnect (which was before they were done workign for the day). For the GP disconnects, one thing we found was that GP was set to the default timeout of 8 hours. (NOTE: we also bought some really long ethernet cables for users with this scenario if they couldnt do anything about Wi-FI interferrence. ![]() I reached out to Roku but they said "nothing we can do about it" and didnt explain why it was ncessary to throw up a separate network on the same channel and not at least give users the option to move the Roku network to another channel. I would have users unplug those devices during working hours with good success. If someone else uses those devices, RDC will freeze up. For users who have Roku, Chromecast, Amazon FireTV type devices, those devices will create a separate WiFI network on the same channel as the WiFi network itself (i dont know why). If there was another 5G WiFi network on the same channel as the user's network, we asked them to try to move their WiFi network to another channel that wasnt being used by anyone else nearby. Our resolution included ensuring the user was on 5GHz if available, and that their 5G wi-fi network didnt have any interference from neighboring wireless networks (we used Wi-Fi Analyzer from the Microsoft Store to find any). We found that users who had Wi-Fi connections were the ones with the RD freezing up. GlobalProtect disconnecting suddenly (which causes RDC to disconnect, not freeze).įor #1, we dont think it had anything to do with GlobalProtect. Remote Desktop Connection freezing up several times a day (up to 8-12 times for some users).Ģ. It appears there were two separate issues at play.ġ. We have made some progress on these issues. Is the issue with my home computer/OS/hardware/network? or is it likely something in GlobalProtect and/or Palo Alto that needs attention? ![]() I'm not familiar enough with the firewall side of things to know how to look at any logging on that side. How would you recommend troubleshooting these disconnects.
0 Comments
Leave a Reply. |